TERMS AND CONDITIONS
You must be over 16 years old to buy goods from this site. If you are under 16, you can only use this site with the involvement of a parent or guardian.
Any customer purchasing goods online will have 14 days from the date of delivery to return their unused item. back to CHALEUR. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. All returns shipment charges will be payable by the customer. CHALEUR is not liable for any return shipment charges.
We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are not the control of CHALEUR, the courier, or both which may cause a delay. Although we will do everything to prevent this happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order.
We’re really sorry if part of your order is missing. For us to look into this fully, please allow 5 working days. During this time, the dispatching location(s) will be asked to review CCTV footage, where possible, of the item(s) being checked and sent for shipping. The purpose of CCTV is to ensure all orders are being pair checked for quality and sent for shipping as would be expected. We are unable to share CCTV outwith key members of CHALEUR. Should CCTV footage show items being checked and shipped as expected, a review with the courier will then take place. During this time, customers may be asked to provide the packaging their part order has been received in. Customer will also be required to complete a declaration confirming parts of their order was missing at the point of delivery.
In the event that you have a complaint regarding a product or service purchased from OFFICE please contact us at firstname.lastname@example.org
Please allow up to 72 hours to receive a response regarding your complaint. It is unlikely event that our Customer Service team are unable to resolve your complaint. Please contact email@example.com the subject “COMPLAINT”
DAMAGED OR DEFECTIVE GOODS
If you receive an item and it is damaged or defective within 14 days, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase. Chaleur cannot be held accountable for any damaged goods after the 14 day period
At Chaleur we guarantee items will not tarnish for the first 18 months of purchasing. However, we do suggest extra delicate care when wearing Chaleur and when you are not wearing the items to keep in the jewellery boxes they came in to avoid any damage to the items
CHALEUR have the right to add, remove or adjust this offer at anytime. This item is available on full price product only and may exclude launch product. This is only available through UNiDAYS with valid student ID or a discount code when CHALEUR provides one online.
You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.
By purchasing from www.chaleuronline.co.uk you accept and agree these terms and service.